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AI change management: the part that decides adoption

Owners, training and visible early wins make the difference after go-live.

22 October 20263 min readBy the DIA team

An AI system that nobody uses has zero ROI. Name a process owner, train the team on the exceptions, and launch with a visible early win rather than a company-wide mandate.

Collect feedback from the people doing the work, publish the measured results and iterate the prompts and workflows in public.

What to do next

  • Name a process owner
  • Launch with one visible win
  • Review feedback weekly

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