AI ROI is usually claimed with a percentage and no baseline. Set the baseline before deployment: handling time, cost per transaction, volume, error rate and response time.
Measure after go-live with the same definitions, and report the cost of running the system — model usage, integration and human review — alongside the benefit.
What to do next
- Agree the baseline with finance before build
- Include human review and model cost
- Report monthly, not once at the end
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